RETURNS

You can return a product for up to 30 days from the fulfillment/shipping date. NRG only offers store credit for returns. We do not issue refunds to original method of payment. After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.

Before you Process a Return:

  • Returns are accepted for STORE CREDIT ONLY!  
  • Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return.
  • Once your return is processed and approved you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately.
  • The return shipping costs are the customer’s responsibility.
  • The original shipping fees are non-refundable.
  • All returns must be correctly processed through: help+chicagocod@madebyinfluence.com. NRG items sent to our distribution center without a return done through help+chicagocod@madebyinfluence.com will be discarded upon receipt.
  • By issuing a return to NRG, you agree to the terms of the Return Policy.
  • If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued.  NRG will not return rejected merchandise.
  • If you are returning a “gift”, you will need the order number and email address used to place the order.  
  • NRG does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you return the order.

Damaged Items:  Damaged items must be reported/emailed within 3 days of receipt with photos attached help+chicagocod@madebyinfluence.com. If not reported within 3 days, we will not issue replacements.  NRG, is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact help+chicagocod@madebyinfluence.com within 3 days of receiving your order with a picture of the items and packing slip.

Non-Returnable Items:

Considered “final sale” and may not be returned for store credit or a refund.

  • Gift cards
  • Sale/Clearance items  (as indicated on the product page)
  • Exclusive Drops
  • Products considered "Final Sale" (as indicated on the product page)
  • Accessories- including but not limited to hats, stickers, drops, calls, mugs and other items

Exchanges:

Because we can't ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center we do not offer exchanges. If your order included duties and taxes, you will not be credited for duties and taxes paid.

By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase.  

Refunds for Returns:

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved,  you will receive an email with your digital store credit for the net amount of the item(s) returned.

Reserved Rights Regarding Returns:

NRG reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”.
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
  • NRG items sent to our distribution center without a return processed through help+chicagocod@madebyinfluence.com  will be discarded upon receipt and will not be refunded.

Similarly, NRG reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

 

To Process a Return: Domestic and International Customers:

By processing a return you acknowledge and have read our entire Return Policy and understand the terms.

Please email help+chicagocod@madebyinfluence.com to begin a return. Please include the order number and email address used to place the order.

 

Order Options

 

Cancel Order

Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with, and
  4. Your request.

Our amazing Customer Service Team will be happy to assist you.

What if my items are damaged, defective or incorrect?

If you have received a damaged, defective, or incorrect item please email us and include

  1. Your order number
  2. Name on the order
  3. Email the order was made with  
  4. Your request

and most importantly

  1. A photograph demonstrating the quality of the print or the damaged area of the item.

*The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.

help+chicagocod@madebyinfluence.com 

 

SHIPPING

Track Your Order

You will only be able to track your order if it has been shipped. Please allow at least 10 business days for items to print and ship after purchasing for ALL orders (reminder: business days do not include weekends or holidays).

Can't find your order number?

1) Check your spam folder and other email accounts

2) Email us! Email us with as much information as possible for us to locate your order (Name, email, order number). Our Customer Service Team will be happy to assist you.

You can track your package's progress more closely through the shipping provider which is most likely USPS for domestic.

Your packaged marked as delivered, but can not find it in your mailbox or porch?

In the event your item was marked as delivered by the Postal Service, we kindly ask that you reach out to your local post office. There may be a chance your item was prematurely scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then, please do not hesitate to contact us. Customer Service Team will be happy to assist you.

I need to update my shipping address of my order

You can change your shipping address if your item has not already shipped. If you would like to change your shipping address, email us and include:

  1. Your order number
  2. Name on the order
  3. Email the order was made with
  4. Your request and NEW shipping address.  

Our amazing Customer Service Team will be happy to assist you and let you know if it’s possible. Please mind we can not guarantee updates to order, but we ill try our best! 

When will my order ship?

Product is made on demand. Please allow up to 10 business days before shipping.  Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. We try to have our products out as soon as possible, but sometimes our production team hit a delay do to different reasons, such as: holiday season, weather conditions, specific items, or back orders. We receive a ton of orders on product launch dates and holiday season and work as fast as we can to ship but don’t guarantee any orders during this window to ship before the 10th business day.

Expedited shipping does not accelerate the production process.

How much does shipping cost?

Each product has different shipping costs based on weight.

What if the address was wrong?

If an order has an invalid address and gets sent back to the warehouse, we will inform you that the order has been shipped back to use and we will kindly ask you to pay for the shipping to get it to you again.